{"id":44567,"date":"2026-03-24T10:14:54","date_gmt":"2026-03-24T10:14:54","guid":{"rendered":"https:\/\/packit.eu\/how-an-internal-app-ensures-even-better-customer-service\/"},"modified":"2026-03-24T12:38:56","modified_gmt":"2026-03-24T12:38:56","slug":"how-an-internal-app-ensures-even-better-customer-service","status":"publish","type":"post","link":"https:\/\/packit.eu\/en\/how-an-internal-app-ensures-even-better-customer-service\/","title":{"rendered":"How an internal app ensures even better customer service"},"content":{"rendered":"\t\t
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One platform <\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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International collaboration requires new ways of communicating. With colleagues in the Netherlands, Germany, France, Italy, Ukraine, Poland, and Vietnam, and with customers throughout Europe, it is becoming increasingly important to share information quickly and clearly. After all, the quality of your internal organization directly determines the quality of the customer experience. Where we previously worked with various communication tools, we have now bundled all our communication into Speakap. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Speakap\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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This not only ensures a better employee experience, but also a better customer experience.<\/p>

  • Information available at lightning speed<\/strong>
    A key advantage is that all information is now in one place and available much faster. Furthermore, it is immediately available in the user’s own language, thanks to the automatic translation of messages. Employees have direct insight into, for example, stock levels, ongoing promotions, and important developments. <\/li>
  • Flawless information transfer<\/strong>
    The tool ensures a flawless transfer of information between teams, for example, regarding specific customer inquiries. This allows us to follow up on certain actions even more effectively, and furthermore, customers do not have to repeat their story. <\/li>
  • Always up-to-date (single source of truth)<\/strong>
    In addition, the information is always current and less prone to errors. A mistake in an email is difficult to correct. Different versions arise, leading to different ‘truths’. Because messages in Speakap can be adjusted immediately, the information is always up-to-date and there is only one source of truth. This allows us to inform our customers even better. <\/li>
  • Connected and engaged<\/strong>
    Speakap ensures connection between employees. Employees can also post messages, like, and comment themselves. This accessible approach fits our organization and strengthens the sense of social recognition. We share not only practical information, but also celebrate successes and personal milestones. Whether it is a ten-year anniversary or a completed training course. This ensures greater engagement, which also reflects on the customer. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Speakap\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    About Speakap<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tSpeakap is a proven solution for bundling internal communication in one central location. The platform replaces the clutter of emails, paper memos, and unofficial WhatsApp groups with one secure, organized, and mobile environment. The tool ensures more focus, collaboration, and enjoyment. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    One platform International collaboration requires new ways of communicating. With colleagues in the Netherlands, Germany, France, Italy, Ukraine, Poland, and Vietnam, and with customers throughout Europe, it is becoming increasingly important to share information quickly and clearly. After all, the quality of your internal organization directly determines the quality of the customer experience. Where we […]<\/p>\n","protected":false},"author":2,"featured_media":44547,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1,166],"tags":[],"class_list":["post-44567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ongecategoriseerd","category-careers"],"acf":[],"_links":{"self":[{"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/posts\/44567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/comments?post=44567"}],"version-history":[{"count":3,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/posts\/44567\/revisions"}],"predecessor-version":[{"id":44601,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/posts\/44567\/revisions\/44601"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/media\/44547"}],"wp:attachment":[{"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/media?parent=44567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/categories?post=44567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/packit.eu\/en\/wp-json\/wp\/v2\/tags?post=44567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}